FAQ

Before Your Service

How can I make a reservation?

Reservations can be made by calling 704.333.8777 or by requesting an appointment online. The appointment is not reserved until a Guest Service Member calls to confirm the desired date and time, if available. We encourage you to reserve treatments at least one week in advance to secure the date and time you desire, at least two weeks if you are requesting a weekend.

Who can guide me in choosing my treatments?

Our Guest Services Staff will help you plan the perfect spa experience, including the best order of services in which to enjoy your treatments and get the best results from your services.

What time shall I be there?

Your arrival time will be given to you upon completion of your reservation. The reservation staff will say, “Your arrival time is…” No need to arrive any earlier or any later (i.e., if your arrival time is 12:00 PM, please arrive at 12:00 PM.)  Arriving on time will allow you time to relax in a comfortable robe and slippers while you enjoy a glass of cool filtered water or Tropical Tea while as you wait for your spa journey to begin. Arriving late could cause you to miss part of your service time that was reserved.

What if I am late for my appointment?

Arriving late will simply limit the time of your treatment, thus lessening its effectiveness and your pleasure. Your treatment will end on time so the next guest will not be delayed. The full value of your treatment will be charged. So, please remember it is very important to be on time.

Suppose I want to reserve a day for someone else?

This is a wonderful idea, but be sure the day that you’ve chosen is a day and time available to the recipient.  When reserving the appointment, you must alert the Guest Services Member if it is a “Surprise.”  If it is a surprise, only give your contact information and not the phone number of the guest you will be bringing to the spa.  Suggestion: Pretend that you’ve planned lunch or movie to distract them for knowing about their special spa day.

Upon Arrival

What about my comfort?

Your experience at Oasis Day Spa is your time, and you should delight in it to its fullest. If you experience discomfort due to room temperature, massage pressure, music volume or any other conditions, please tell your therapist or a Guest Relations staff member immediately.

What should I wear during my treatment?

Please wear whatever is comfortable for you. Disposable underwear is available upon request with body treatments.  During all treatments, the body is fully draped, except for the area being treated. Robes and slippers are provided, in the changing room, before and after treatments.

What should I not bring to The Spa & Wellness Center?

Lockers are available for clothing; however, it is recommended that you leave valuable items at home.

What about Electronic devices?

So that you can enjoy your visit and not disturb other guests, we ask that all cell phones and pagers are turned off when you enter the spa. Please turn devices off completely when placed in lockers.

Is there a minimum age for treatments?

Guests of Oasis Day Spa must be 16 years of age or older to enjoy spa services. Massages and facials for teens must receive parental consent and be on site while the child is receiving his or her services.

While in your spa attire, you are welcomed to relax in the relaxation area before re-dressing, however, once changed, we ask all guests to return to the lounge downstairs.

The Spa & Wellness Center Policies

What about gratuities?

Gratuities are given as a matter of personal discretion and should reflect your satisfaction with the services that you received from our Spa Service Providers and our Guest Services staff.

What about payment for spa services?

A credit card number is required at the time reservations are made. We accept MasterCard, Visa and Discover Credit and Debit credit cards, cash and in-state checks. ID may be required.

Are Gift Cards available from Oasis Day Spa?

You may purchase gift cards from the spa starting at $25. You may also purchase a gift certificate on line.

What is the cancellation policy?

If you must reschedule or cancel your appointment, please notify Oasis Day Spa 24 hours in advance for a single service and 48 hours for two or more services, to avoid being charged the full service fee. Groups are subject to a four-week cancellation policy.

Treatments & Services

Do I shave before my treatment?

Shaving is not recommended prior to body treatments or hair removal services. Shaving is recommended, but not necessary for men prior to a facial. If the hair on your face in longer than ½ inch, on your chin and face, cleansing, masking and exfoliating the skin will not give you the desired end results. If you choose to shave prior to your facial, please do so at least two hours before your appointment.

What if I have special health considerations?

When making your reservation, please notify the agent if you have high blood pressure, allergies, any physical ailments or disabilities.

What if I am pregnant?

If you are pregnant; there are a few services that should be avoided during pregnancy, specifically in the first trimester.

Pre-natal massage can be a wonderful way to ease an aching back, stiff shoulders and sore hips. There are many beneficial treatments that can be enjoyed while pregnant. Please notify our Guest Relations staff if you are pregnant when you make your appointments, so that they can offer guidance. It is important to make sure your body is not over stimulated and that your body temperature remains stable during sessions.